Shipping policy

Once your order has been placed, you will receive an email confirmation. As soon as we have handed over the items to our delivery services you get your shipping details and tracking number by mail.

How long are the delivery times?

All orders are processed and dispatched as quickly as possible. Depending on your destination you will receive your items in stock in about a week.

How much are the shipping costs?

To find out the cost of shipping for your order, add the items you want into your shopping cart and proceed to checkout until you’ve selected your shipping method. The cost of shipping will automatically update in your order total before you need to enter your payment method information.

Are there import and duty taxes ?

If your destination is inside EU, there aren’t generally import and duty taxes. For all destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and [Store name] nor Merchworld have control over them. In case you need to pay import and duty taxes, you will be contacted directly by the shipping provider and the order will not be released until you have paid. Please contact your local customs office for further details of charges.

How do you ship my order?

All Sarah Klang orders are shipped from Vänersborg, Sweden via FedEx or Postnord. Shipping costs are calculated depending on weight and shipping destination.

What happens if the package could not be delivered?

If FedEx/Postnord is unable to deliver a package due to an incorrect address entered by the customer, they will reach customer by phone number (required at purchase) at point of delivery or otherwise.

In cases such as these, please contact your courier with your tracking number to get any inquiries about the status of your package. Sarah Klang is not responsible for payment of return shipping costs levied by the courier.